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Customer-Responsive Management - The Flexible Advantage

Language EnglishEnglish
Book Paperback
Book Customer-Responsive Management - The Flexible Advantage Frank Davis
Libristo code: 05081187
Publishers Basil Blackwell Inc, US, October 1996
This book illustrates TQM concepts as they apply to service organizations where a product may or may...
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This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.

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About the book

Full name Customer-Responsive Management - The Flexible Advantage
Author Frank Davis, Karl Manrodt
Language English
Binding Book - Paperback
Date of issue 1996
Number of pages 286
EAN 9781557865052
ISBN 1557865051
Libristo code 05081187
Publishers Basil Blackwell Inc, US
Weight 502
Dimensions 142 x 216 x 22

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Business & Management > Entrepreneurship
Economics, Finance, Business & Management > Business & Management > Management & management techniques
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