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Answer the Call
Language
English
English
Book
Paperback
Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and M...
Full description
Libristo code: 02406024
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81 b
81 b
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Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture, the agents come to internalize and perform Americanness for Americans--and each other.
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About the book
Full name
Answer the Call
Author
Aimee Carrillo Rowe
Language
English
English
Binding
Book - Paperback
Date of issue
2013
Number of pages
280
EAN
9780816689392
ISBN
0816689393
Libristo code
02406024
Publishers
University of Minnesota Press
Weight
372
Dimensions
216 x 140 x 17
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