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Customer Satisfaction Planning
Language
English
English
Book
Hardback
Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfie...
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Libristo code: 06680574
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Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, this book presents a progressive, cost-cutting efficiency system that builds on material requirement planning and enterprise resource planning to facilitate improved customer satisfaction.
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About the book
Full name
Customer Satisfaction Planning
Author
Thomas T. Hirata
Language
English
English
Binding
Book - Hardback
Date of issue
2008
Number of pages
116
EAN
9781420083811
ISBN
9781420083811
Libristo code
06680574
Publishers
Taylor & Francis Inc
Weight
318
Dimensions
235 x 159 x 14
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