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Customer Service
Language
English
English
Book
Paperback
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for buil...
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Libristo code: 02094635
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Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
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About the book
Full name
Customer Service
Author
Paul R Timm
Language
English
English
Binding
Book - Paperback
Date of issue
2013
Number of pages
240
EAN
9780133056259
ISBN
0133056252
Libristo code
02094635
Publishers
Pearson Education
Weight
382
Dimensions
252 x 205 x 7
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