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English
Book
Paperback
This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step...
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Libristo code: 02184530
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277 b
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This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step approach and exploring different kinds of service provision. Each chapter is supported by specific case studies and examples of best practice in Europe.
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About the book
Full name
Delighting Customers
Author
P. Donovan, T. Samler
Language
English
English
Binding
Book - Paperback
Date of issue
2012
Number of pages
243
EAN
9789401045285
ISBN
9401045283
Libristo code
02184530
Publishers
Springer
Weight
380
Dimensions
155 x 235 x 15
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