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Enhancement of citizen satisfaction in municipal service delivery

Name: Enhancement of citizen satisfaction in municipal service delivery
Brand: LAP Lambert Academic Publishing
SKU: 18738194
Price: 71.12 EUR
Availability: InStock
Author: Muhammad Umar Bello
ISBN: 9786202077033

Muhammad Umar Bello

David Martin

Language

English

Book Paperback

Libristo code: 18738194

Publishers LAP Lambert Academic Publishing, November 2016

The book covers municipal councils process for quality service delivery and citizen satisfaction. Th... Full description

Libristo code: 18738194

172 b

71.12 €

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The book covers municipal councils process for quality service delivery and citizen satisfaction. The main objectives of the research was identified in order to measured citizen satisfaction. The book also highlighted the determining factors for citizen satisfaction in municipal councils; such as quality municipal services, community participation and municipal awareness. Public choice theory was used in the study. Relationship among the variables was investigated using the comprehensive data collected from local communities. Hypotheses was postulated to show the relationship that existed within the research variables. SPSS Software version 23 was used to analysed the data. Amos graphic was also used for multivariate analysis. Comprehensive framework was developed for the purpose of enhancing citizen satisfaction.