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Exploring Service Science

Name: Exploring Service Science
Brand: Springer Nature Switzerland AG
SKU: 25351952
Price: 51.56 EUR
Availability: InStock
Author: Henriqueta Nóvoa
ISBN: 9783030387235

10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings

Henriqueta Nóvoa

Monica Dragoicea

Niklas Kühl

Language

English

Book Paperback

Libristo code: 25351952

Publishers Springer Nature Switzerland AG, January 2020

This book constitutes the proceedings of the 10th International Conference on Exploring Service Scie... Full description

Libristo code: 25351952

125 b

51.56 €

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This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.