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How to Talk to Customers - Create a Great Impression Every Time with MAGIC

Language EnglishEnglish
Book Hardback
Book How to Talk to Customers - Create a Great Impression Every Time with MAGIC Diane Berenbaum
Libristo code: 04921344
Publishers John Wiley & Sons Inc, April 2007
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspec... Full description
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Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com

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About the book

Full name How to Talk to Customers - Create a Great Impression Every Time with MAGIC
Author Diane Berenbaum, Tom Larkin
Language English
Binding Book - Hardback
Date of issue 2007
Number of pages 224
EAN 9780787987527
ISBN 0787987522
Libristo code 04921344
Publishers John Wiley & Sons Inc
Weight 482
Dimensions 186 x 235 x 26

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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