Contact
How to shop
Delivery
Shopping guide
ITSM Process Design Guide
English
203 b
Up to 30 days for returns
Customers also purchased
This is a comprehensive 'how-to' guide to assessing, designing, measuring and integrating. ITSM processes IT organizations increasingly recognize the need to design, redesign or reengineer, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT infrastructure Library[registered] (ITIL[registered]), Control Objectives for IT (COBIT[registered]), Microsoft[registered] Operations Framework (MOF), and the ISO/IEC 2000 standard describe what to do, they do not describe the mechanics of how to do it. "The ITSM Process Design Guide" closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model. This guide is also the definitive reference source for the Certified Process Design Engineer (CPDE)[registered] qualification and has been endorsed by The APM Group (ITIL's official accreditor) as a complimentary qualification for the ITIL Qualification Scheme.
About the book
English
Give this book today
It's easy
1 Add to cart and choose Deliver as present at the checkout 2 We'll send you a voucher 3 The book will arrive at the recipient's addressYou might also be interested in
/
Paperback
11.24
€
/
Hardback
51.57
€
/
Paperback
18.43
€
Hi! I'm Libroamiko, your book advisor.
How can I help you?