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Measuring ITSM
Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
Language
English
English
Book
Paperback
How do you measure and report your IT services and processes? Which metrics matter the most to senio...
Libristo code: 08718901
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How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?Finally, here is a book that shows you how Not theory, but a practical guide that shows you the operational metrics
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About the book
Full name
Measuring ITSM
Author
Randy A. Steinberg
Language
English
English
Binding
Book - Paperback
Date of issue
2013
Number of pages
196
EAN
9781490719450
ISBN
9781490719450
Libristo code
08718901
Publishers
Trafford Publishing
Weight
294
Dimensions
230 x 154 x 17
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