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Offshoring Effectiveness

Name: Offshoring Effectiveness
Brand: VDM Verlag
SKU: 06834552
Price: 49.89 EUR
Availability: InStock
Author: Dip Biswas
ISBN: 9783639273038

Dip Biswas

Language

English

Book Paperback

Libristo code: 06834552

Publishers VDM Verlag, July 2010

This study discusses IT outsourcing from a vendor's perspective and proposes measures to improve off... Full description

Libristo code: 06834552

121 b

49.89 €

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This study discusses IT outsourcing from a vendor's perspective and proposes measures to improve offshoring effectiveness. A detailed investigation was conducted to learn why outsourcing ventures fail, how to effectively measure up to service provider capability, and how to deliver strategic value to the end customer with an emphasis on offshoring strategy and offshore resource effectiveness as the two important differentiators in a make-or-buy decision. Measurement metrics for each of the two items were devised to estimate their effect on offshoring effectiveness. We spoke to some of the top 10 IT vendors in India, collected offshoring data from both clients and vendors, and used the data to validate our decision framework. The framework helps us to investigate current industry practices in IT outsourcing, identify issues and problems beyond the obvious advantages of outsourcing, and propose measures to assess offshoring effectiveness. The investigation gave us an opportunity to record the best IT practices as well as suggest possible improvements in the service or product delivery cycle to enhance customer experience.