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Process-Oriented Dynamic Capabilities

Name: Process-Oriented Dynamic Capabilities
Brand: Springer International Publishing AG
SKU: 05266884
Price: 58.57 EUR
Availability: InStock
Author: Ralf Plattfaut
ISBN: 9783319032504

Framework Development, Empirical Applications and Methodological Support

Ralf Plattfaut

Language

English

Book Paperback

Libristo code: 05266884

Publishers Springer International Publishing AG, December 2013

This book introduces a process-oriented dynamic capability framework to study both, service innovati... Full description

Libristo code: 05266884

141 b

58.57 €

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This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.