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Satisfied customers are good - but not good enough!§§Going from customer satisfaction to customer lo...
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Libristo code: 02832708
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Satisfied customers are good - but not good enough!§§Going from customer satisfaction to customer loyalty requires a deeper insight into the mechanics of loyalty and a new perspective on customer service.§§Combining theory with solid and inspiring case stories, this book will help you to gain a deeper understanding of the approach to customer service that has brought massive success to some of the world's leading businesses.§§Read the book before your competitors and become the company that customers will love to recommend.
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About the book
Full name
Recommended
Author
J Christian Andersen
Language
English
English
Binding
Book - Paperback
Date of issue
2015
Number of pages
126
EAN
9788771703696
ISBN
8771703691
Libristo code
02832708
Publishers
Books on Demand
Weight
132
Dimensions
127 x 203 x 9
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