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Service Level Manager

Language EnglishEnglish
Book Paperback
Book Service Level Manager John Sansbury
Libristo code: 09183129
Publishers BCS Learning & Development Limited, July 2017
The role of service level manager is a critical one in that the agreements negotiated with customers... Full description
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The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

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About the book

Full name Service Level Manager
Author John Sansbury
Language English
Binding Book - Paperback
Date of issue 2017
Number of pages 152
EAN 9781780172941
ISBN 178017294X
Libristo code 09183129
Publishers BCS Learning & Development Limited
Weight 172
Dimensions 129 x 198 x 9

Categories

Economics, Finance, Business & Management > Industry & industrial studies > Media, entertainment, information & communication industries > Information technology industries
Economics, Finance, Business & Management > Business & Management > Management & management techniques
Health, Relationships & Personal development > Self-help & personal development > Advice on careers & achieving success
Computing & Information Technology > Information technology: general issues
Computing & Information Technology > Computer science
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