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Total Customer Satisfaction - A Comprehensive Approach for Health Care Providers

Language EnglishEnglish
Book Paperback
Book Total Customer Satisfaction - A Comprehensive Approach for Health Care Providers Stephanie G. Sherman
Libristo code: 04920071
Publishers John Wiley & Sons Inc, December 1998
A valuable tool for any health care leader dedicated to improving the quality of care and enhancing... Full description
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A valuable tool for any health care leader dedicated to improving the quality of care and enhancing patient satisfaction. Combining theory and discussion with a practical 'action plan' format, Sherman challenges the reader to think about solutions, not just ideas. - Irwin Press, president, Press, Ganey Associates, Inc.Whether you're a CEO, a caregiver, or simply someone who cares about the results of service initiatives, you'll find plenty of great ideas in this book. - Mark C. Clement, president and CEO, Holy Cross Hospital, Winner, 1994 AHA Great Comebacks Award, 1996 International Enterprise Award for Customer Satisfaction, 1998 Global Best Practices Award for Customer ServiceTotal Customer Satisfaction reports on the breakthrough methods used by awarding winning hospitals and health care organizations to achieve top-rated national status in customer satisfaction. Learn from top experts in the field of how to create and implement total customer satisfaction tactical plan that will boost customer satisfaction ratings in your health care organization.

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About the book

Full name Total Customer Satisfaction - A Comprehensive Approach for Health Care Providers
Author Stephanie G. Sherman
Language English
Binding Book - Paperback
Date of issue 1998
Number of pages 400
EAN 9780787943929
ISBN 0787943924
Libristo code 04920071
Publishers John Wiley & Sons Inc
Weight 694
Dimensions 235 x 190 x 21

Categories

Society & Social Sciences > Education > Careers guidance > Industrial or vocational training
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Business & Management > Entrepreneurship
Economics, Finance, Business & Management > Business & Management > Organizational theory & behaviour
Medicine & Nursing > Medicine: general issues > Health systems & services
Health, Relationships & Personal development > Family & health > Popular medicine & health
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