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TOWARDS REFRAMING OUTSOURCING

Name: TOWARDS REFRAMING OUTSOURCING
Brand: LAP Lambert Academic Publishing
SKU: 06905113
Price: 70.0 EUR
Availability: InStock
Author: Sara Cullen
ISBN: 9783838320410

A STUDY OF CHOICES REGARDING PROCESSES, STRUCTURES, AND SUCCESS

Sara Cullen

Language

English

Book Paperback

Libristo code: 06905113

Publishers LAP Lambert Academic Publishing, November 2008

Research into outsourcing has attempted to help firms achieve greater success. However, along with t... Full description

Libristo code: 06905113

170 b

70.00 €

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Research into outsourcing has attempted to help firms achieve greater success. However, along with the mix of success and failure in practice has come mixed advice. The studies propose a range of recipes, but problems continue unabated. Despite over a decade of research into IT outsourcing (ITO), no comprehensive models of ITO processes, structures, or success have emerged. This research achieves a degree of unification by developing and testing three frameworks for decision- making: 1) a process framework consisting of a four- phase Outsourcing Lifecycle , 2) a taxonomic framework, Configuration , for classifying different ITO structures, and 3) a conceptual framework for measuring financial, operational, and strategic success from outsourcing. These frameworks were developed through analysis of 100 cases, three surveys, and the literature. The frameworks were then tested via in-depth interviews in seven large Australian organizations. This thesis demonstrates that ITO has more complex decisions than has been recognized. Its contribution is guidance on what decisions must be made and the potential issues each decision creates.