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Language
English
English
E-book
Adobe ePub DRM
In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not jus...
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Libristo code: 40157968
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119 b
119 b
49.12
€
In stock
Immediate digital delivery
In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.
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About the book
Full name
Keeping Score
Author
Mark Graham Brown
Language
English
English
Binding
E-book - Adobe ePub DRM
Date of issue
2020
Number of pages
224
EAN
9781439886854
Libristo code
40157968
Publishers
Productivity Press
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