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Call Center Dictionary
The Complete Guide to Call Center and Customer Support Technology Solutions
Language
English
English
Book
Paperback
Call centres have become the crucial front line for managing customer relationships. This book cover...
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Libristo code: 06674003
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Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
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About the book
Full name
Call Center Dictionary
Author
Keith Dawson
Language
English
English
Binding
Book - Paperback
Date of issue
2002
Number of pages
232
EAN
9781578200955
ISBN
9781578200955
Libristo code
06674003
Publishers
Taylor & Francis Ltd
Weight
358
Dimensions
154 x 229 x 15
Categories
Economics, Finance, Business & Management
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Business & Management
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Sales & marketing
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Public relations
Economics, Finance, Business & Management
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Business & Management
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Sales & marketing
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Customer services
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