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Language
English
English
E-book
Adobe ePub DRM
Service design is a rapidly growing area of interest in design and business management. There are a...
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Libristo code: 41302657
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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
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About the book
Full name
Good Services
Author
Lou Downe
Language
English
English
Binding
E-book - Adobe ePub DRM
Date of issue
2020
Number of pages
224
EAN
9789063695989
Libristo code
41302657
Publishers
BIS Publishers
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